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Out of sight. Out of mind!

Ignoring the rules
In my previous business we used to organise as many as 15 events a week. As you'd expect, I trusted my employees to undertake their event management role in a professional and legal manner. What I didn't know, and what isn’t known by any employer, is whilst colleagues are out of sight are they taking risks. There is always time pressure to get the event set-up (or de-rigged). There is sometimes an external persuasive third party who can affect pre-agreed plans.

And by third party I mean client. And of course, client can mean a more senior colleague. It is unlikely that any other third party would have the `power’ to alter pre-agreed plans – unless of course they were the `law’.

So how do you ensure that just because your colleagues are out of sight, that they don’t go out of their mind and take risky shortcuts to save themselves time or to appease the client.

Here are 5 points to ponder.

  1. Training. The more they know the more they can control their own actions and the actions of others. Don’t just train (for example) in how to undertake manual handling. Extend it to include their individual and collective responsibilities on site so they can recognise if a colleague or supplier undertaking a manual handling task is putting themselves (and thus your business) at risk.
  2. Pre-approved plan. Get your clients to agree to a plan of action in the event that changes need to be made on the day. If (for example) there is equipment on site that can only be moved by heavy lifting gear, ensure the time and equipment availability is noted in your documentation. That way, if the client has concerns about the pre-agreed site layout, they will know to be there during that specific time. There can be no argument about not being informed.
  3. Safe systems. Ensure that your suppliers sign up to your own minimum health & safety requirements. So if (for instance) you have a policy that heavy items can be moved only by two or more people or a mechanical aid, you can insist on the same practices from your suppliers. Your colleagues should be made aware of this too. They are then unlikely to ask your suppliers to do one thing and then do the opposite themselves.
  4. Talk boss to boss. It seems that nearly every organisation has an individual who knows better than everyone else. If faced by someone who simply wants the job done, regardless of the possible consequences and risk, then your boss needs to go to their boss. Agreeing a process in advance of such an issue arising is best. If the `know-it all’ individual is the `boss’, you need to make a commercial decision. Carry on working and you will have an increased risk of an incident or accident happening and it could mean fines or imprisonment, civil suits for compensation or an all out corporate manslaughter charge. It will certainly mean increased insurance premiums and reputational damage. If the `boss’ is a senior colleague in your own business, put your concerns in writing to the individual within your organisation who signs the health & safety policy statement.
  5. Record and learn. Encourage your colleagues to complete a risk report at the end of each event, as part of their evaluation process. This should include damaged equipment and, importantly, near misses. A near miss at one event could be a tragedy at another.

Of course, the most effective way to ensure a reduction in the risks associated with event planning is to empower employees. Regardless of the size of their event, they should understand what risk means and the consequences of any failures, not only from a health & safety perspective but in relation to all pertinent legislation. If it’s your event, it’s your money and your reputation on the line.

Does Out of Sight, Out of Mind ring a bell with you?
 

Event Training

We call it the Knowledge Audit. Critical must-know information when planning and managing events. A training course. An assessment tool. A knowledge audit. If you're not sure what you don't know then this will probably be the best training investment you have ever made. Priced from £25.  Find out more »

"The process and policy recommendations were relevant, precise and simple to implement by our Tournament Director; so an excellent service delivered perfectly".

John Simpson, CEO, JSA Ltd.
Chairman of The Duke of York Young Champions Trophy

Speaker? Lecturer? Presenter?

Guest speaker at Bournemouth University. Lecturer at Regents College. Presenter for Chartered Institute of Public Relations. If you would like us to also assist your organisation on the topic of risk management at events, or simply event management with a risk bi-line please get in touch.

Contact us to discuss what you need and when.

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Supplier review?

Mad woman

If you handle hundreds of events every year and employ numerous agencies, either under contract or ad-hoc, it may be time to undertake a risk review with your suppliers.

Responsibility and liability is often shared and certainly cannot be transferred - even by contract - particularly if the matter falls under criminal law.

Your suppliers. Your duty of care.

Interested to hear more. Contact us or read more about our assessment.

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